Return Policy
Returns Policy
Thank you for shopping at Tostatura Caffee, part of ALMOSTAFA. We strive to ensure your satisfaction with every purchase. Please review our return policy below.
Returns
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You have 14 days from the date of delivery to request a return.
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To be eligible for a return, products must be unused, unopened, in their original packaging, and in the same condition you received them.
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Perishable goods like coffee beans, espresso, and capsules cannot be returned once opened.
Return Process
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To initiate a return, please contact us at support@tostaturacaffee.com with your order number and reason for return.
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After confirmation, we'll provide instructions on how to return your item(s).
Refunds
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Once we receive your returned item(s), we'll inspect them and notify you of the status.
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If approved, refunds will be processed to your original payment method within 7-10 business days.
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Shipping costs are non-refundable, and return shipping fees are the customer's responsibility unless the return is due to an error on our part.
Exchanges
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Exchanges are only offered for defective or damaged products. If you need to exchange a product for the same item, please contact us immediately upon receiving your order.
Damaged or Incorrect Items
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If you receive damaged or incorrect products, please notify us within 48 hours of receiving your order.
Contact Us
For questions regarding your return, refund, or exchange, please contact us at:
TOSTATURA CAFFEE (ALMOSTAFA)
Email: tostatura-caffe@almostafa-ts.com
Phone: +201212045454
Last Updated: March 2025